- service providers... more like annoyance and grief providers...

my ISP's DSL service is on our main telephone company's infrastructure... and that infrastructure keeps posing Internet access problems at my place (been out for 3 days now, waiting for ISP's tech tomorrow, but he's not the tel co's tech... more days expected sigh).

So I have to connect via Hot Spot to get on Internet, but that is from my phone's data plan. I don't have a big one 'cause I don't use my phone frequently to browse the net. So I had to call my cell phone provider to clarify my account's data usage stats, which didn't look correct at all, before continuing to Hot Spot ... sorry, rant...

Yes, yes. No need to keep
Reminding me about your
Amazing online services;
Quite aware of their existence.

Websites and online services
Aren't a new thing, why push
It to clients calling you?
They fffhm know it's there!

So it goes to reason that
The call's for something else.
And forty minutes of being told
About it is really annoying.

Considering the endless waiting,
There's no mistaking no one
Wishes to answer your call;
They want you to go online.

As if the client's being obstinate.
As if he, she really wants to spend
All this time attempting to make
Contact by way of a phone call.

My current circumstances?
No internet access at the moment.
Obviously didn't occur to them
That is a possible client reality.

So two days of attempts,
Ten minutes on hold and dropped,
Then 59 minutes with no answer.
Today, 30 minutes and got through.

Call me old-fashioned,
But that is hardly acceptable as
An approach to customer service.
With all the money they make,

This is nothing other than insulting.
If it were just one company like that...
But unfortunately, it's all of them!
And apparently, we're stuck with it?

* while on hold during that 59-min wait for nothing, and despite the recording on a loop telling me about them, I received a text from my cell phone provider telling me all about their online services to diminish my wait time... hm didn't impress me much, I can say...